Capture and extension support
Get help with the current VERATIU Capture workflow and your delivered files.
Official service support
The existing VERATIU support team handles installation and operation of VERATIU Capture, session setup, capture, processing and delivery. The current contact is suporte@veratiu.com.br.
What support can help with
- Installing, enabling and pairing the extension with a session.
- Tab authorization and a start button that remains disabled.
- Screenshots, session video and audio where available in the purchased mode.
- Navigation, finalization and artifact transfer.
- Accessing the report, ZIP packages, metadata and delivery link.
- Understanding a displayed technical error or interrupted session.
Before contacting support
If tab authorization repeats, select the content tab and open VERATIU Capture from Chrome’s extensions menu. Follow the displayed instructions. If the problem persists, report the exact message rather than repeatedly starting new purchases.
Information to include
- The email used for the purchase or session.
- The order or record identifier, where available.
- A short description of the step that failed.
- The exact error text and a relevant screenshot if it does not expose unnecessary private information.
- Do not send passwords, authentication codes, payment-card details or private keys.
Payments and international availability
A purchase on VERATIU follows that service’s BRL checkout and support conditions. The planned US-dollar Makeprove Stripe checkout is not yet active. Native mobile capture and full AI-operated capture are not active in the current extension route.